We are seeking a motivated and experienced Restaurant Assistant Manager to join our dynamic team. The Restaurant Assistant Manager plays a crucial role in ensuring the smooth daily operations of our restaurant. This position involves supervising staff, delivering excellent customer service, and assisting in overall restaurant management. If you are a dedicated and organized individual with a passion for the hospitality industry and strong leadership skills, we encourage you to apply for this important role.
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Responsibilities:
- Supervise restaurant staff during shifts, ensuring efficient and professional service.
- Assist in hiring, training, and scheduling staff members.
- Provide guidance and support to front-of-house and back-of-house teams.
- Monitor food quality, presentation, and adherence to standards.
- Handle customer inquiries, concerns, and special requests, ensuring high customer satisfaction.
- Oversee inventory management, including ordering supplies and monitoring stock levels.
- Assist in controlling food and labor costs to meet budgetary targets.
- Maintain cleanliness and sanitation standards in the restaurant, kitchen, and dining areas.
- Implement safety and health regulations, ensuring a safe environment for staff and customers.
- Collaborate with the general manager in developing and implementing operational policies and procedures.
- Contribute to marketing efforts and promotional activities to attract and retain customers.
- Assist with financial tasks, such as budgeting, expense tracking, and financial reporting.
- Ensure compliance with all local, state, and federal regulations.
- Provide leadership and support to staff, fostering a positive work environment.
- Monitor and maintain equipment, addressing maintenance and repair needs promptly.
- Assist with special events, functions, and catering as needed.
- Uphold the restaurant’s reputation for excellence in customer service and food quality.
Qualifications:
- Previous experience in a supervisory or assistant management role within the restaurant industry is preferred.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service skills.
- Knowledge of food safety and sanitation regulations.
- Ability to multitask in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.
- Proficiency in restaurant management software and Microsoft Office Suite is an asset.
- Strong problem-solving and decision-making abilities.
- Attention to detail and a commitment to maintaining high standards.
- High school diploma or equivalent; additional hospitality-related education is a plus.
Tasks
- Plan, organize, direct, control and evaluate daily operations
- Monitor revenues and modify procedures and prices
- Ensure health and safety regulations are followed
- Negotiate arrangements with suppliers for food and other supplies
- Set staff work schedules and monitor staff performance
- Address customers’ complaints or concerns
- Recruit, train and supervise staff
Additional information
Work conditions and physical capabilities
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2023-09-30
Here are some frequently asked questions to help you gain a better understanding of this Restaurant assistant manager:
1: What does a restaurant assistant manager do?
A restaurant assistant manager assists in overseeing daily operations, managing staff, ensuring customer satisfaction, and maintaining the restaurant’s high standards.
2: What are the key responsibilities of a restaurant assistant manager?
Key responsibilities include:
- Supervising staff and delegating tasks.
- Assisting with staff hiring, training, and scheduling.
- Ensuring food quality and presentation meet standards.
- Handling customer inquiries, complaints, and special requests.
- Managing inventory and ordering supplies.
- Monitoring restaurant cleanliness and sanitation.
- Assisting with financial tasks, like budgeting and cost control.
- Implementing safety and health regulations.
- Supporting the general manager in overall restaurant management.
3: Is prior restaurant experience required for this role?
While restaurant experience is beneficial, it’s not always required. Strong leadership and management skills are essential.
4: Can assistant managers make menu and pricing decisions?
Assistant managers may provide input, but final decisions often rest with the general manager or owners.
5: Is multitasking a crucial skill for this role?
Yes, managing various tasks simultaneously, from customer service to staff supervision, is essential for success.
6: How can one excel as a restaurant assistant manager?
Strong leadership, effective communication, problem-solving, and a focus on customer satisfaction are key.
7: Are there opportunities for career growth in the restaurant industry?
Yes, restaurant assistant managers can advance to roles like general manager or specialize in areas like kitchen management or catering.
8: Is this role customer-facing?
Yes, assistant managers frequently interact with customers, addressing concerns and ensuring a positive dining experience.
9: What’s the most rewarding aspect of being a restaurant assistant manager?
Contributing to a team’s success and seeing customers leave satisfied with their dining experience.
10: Do assistant managers work irregular hours?
Yes, restaurant hours can vary, including weekends, evenings, and holidays.
11: Is a passion for food necessary for this role?
While a passion for food can be an asset, a focus on customer service and management skills are more crucial.
12: Can assistant managers assist with marketing and promotions?
Yes, they often help implement marketing strategies, special events, and promotional activities.
13: How can one handle difficult customers or situations effectively?
By remaining calm, empathetic, and resolving issues promptly to ensure customer satisfaction.