We are seeking a dedicated and experienced Food Service Supervisor to join our team. The Food Service Supervisor plays a crucial role in ensuring the smooth operation of our dining establishment. This position involves supervising staff, maintaining food quality, providing excellent customer service, and upholding safety and sanitation standards. If you are a motivated and organized individual with a passion for the food service industry and strong leadership skills, we encourage you to apply for this important role.
Job details
- Location: 700 Queenston RdHamilton, ONL8G 1A3
- Salary: 21.00 hourly / 30 to 40 hours per week
- Terms of employment Permanent employment: Full time Day, Evening, Night, Weekend, Morning
- Start date: Starts as soon as possible
- Benefits: Other benefits
- Vacancies 1
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Work site environment
Work setting
- Food service establishment
- Fast food outlet or concession
- Restaurant
Responsibilities:
- Supervise kitchen and front-of-house staff during shifts, ensuring efficient and professional service.
- Oversee food preparation, presentation, and quality to meet the restaurant’s standards.
- Handle customer inquiries, concerns, and special requests, ensuring high customer satisfaction.
- Manage inventory levels, place orders, and receive and inspect deliveries.
- Coordinate schedules, shifts, and breaks for staff members.
- Train, mentor, and coach staff to enhance their performance and skills.
- Implement health and safety regulations to maintain a safe and sanitary environment.
- Assist with financial tasks, such as budgeting, expense tracking, and financial reporting.
- Monitor service quality and resolve customer and staff issues promptly.
- Maintain cleanliness and sanitation standards in all areas of the restaurant.
- Collaborate with the kitchen team to ensure efficient food production and service.
- Uphold the restaurant’s reputation for excellence in food quality and service.
- Assist in menu planning, recipe development, and pricing strategies (as directed by management).
- Ensure staff adherence to uniform and grooming standards.
- Assist with special events, functions, and catering activities as needed.
- Uphold strict confidentiality in handling sensitive information.
Qualifications:
- Previous experience in a supervisory or management role within the food service industry is preferred.
- Strong leadership, communication, and interpersonal skills.
- Knowledge of food safety and sanitation regulations.
- Ability to multitask in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.
- Proficiency in restaurant management software and Microsoft Office Suite is advantageous.
- Strong problem-solving and decision-making abilities.
- Attention to detail and a commitment to maintaining high standards.
- High school diploma or equivalent; additional hospitality-related education is a plus.
Tasks
- Establish methods to meet work schedules
- Supervise and co-ordinate activities of staff who prepare and portion food
- Train staff in job duties, sanitation and safety procedures
- Estimate and order ingredients and supplies
- Hire food service staff
- Ensure food service and quality control
- Prepare budget and cost estimates
- Address customers’ complaints or concerns
- Maintain records of stock, repairs, sales and wastage
- Prepare and submit reports
- Prepare food order summaries for chef
- Supervise and check assembly of trays
- Supervise and check delivery of food trolleys
- Establish work schedules
Supervision
- 5-10 people
- Cook (general)
- Food service counter attendants and food preparers
- Kitchen and food service helpers
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Standing for extended periods
- Bending, crouching, kneeling
- Walking
- Physically demanding
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
How-to-apply instructions
Here is what you must include in your application:
Advertised until
2023-09-30
Here are some frequently asked questions to help you gain a better understanding of this Food service supervisor:
1: What does a food service supervisor do?
A food service supervisor oversees daily operations in dining establishments. They manage staff, ensure food quality, handle customer concerns, and maintain a safe and sanitary environment.
2: What are the key responsibilities of a food service supervisor?
Key responsibilities include:
- Supervising kitchen and front-of-house staff.
- Ensuring food safety and quality.
- Managing inventory and ordering supplies.
- Handling customer inquiries and complaints.
- Coordinating schedules and shifts.
- Training and mentoring staff.
- Implementing health and safety standards.
- Assisting with financial tasks.
- Maintaining cleanliness and sanitation.
- Overseeing food preparation and presentation.
- Monitoring service and resolving issues.
3: Is prior restaurant experience required to be a food service supervisor?
Experience in the food industry is beneficial, but strong leadership and management skills are more important.
4: Can food service supervisors make menu decisions?
While they may provide input, menu decisions are typically made by owners or higher management.
5: Is multitasking a crucial skill for this role?
Yes, juggling various tasks, from staff management to customer service, is essential.
6: How can one excel as a food service supervisor?
Strong leadership, communication, problem-solving, and a focus on customer satisfaction are key.
7: Are there opportunities for career growth in food service supervision?
Yes, food service supervisors can advance to roles like restaurant manager or specialize in areas like catering or event planning.
8: Is this role customer-facing? Yes, food service supervisors often interact with customers to address concerns and ensure a positive dining experience.
9: What’s the most rewarding aspect of being a food service supervisor?
Contributing to a team’s success and ensuring customer satisfaction.
10: Do food service supervisors work irregular hours? Yes, restaurant hours can vary, including weekends, evenings, and holidays.
11: Is a passion for food necessary for this role?
While a passion for food is beneficial, a focus on customer service and management skills are more crucial.
12: How can one handle difficult customers or situations effectively?
By remaining calm, empathetic, and resolving issues promptly to ensure customer satisfaction.