We are seeking an experienced and dynamic Assistant Manager to join our restaurant team and play a pivotal role in ensuring exceptional customer experiences and efficient operations. The Assistant Manager will assist the General Manager in overseeing staff, managing daily activities, and maintaining high standards of service. If you’re a natural leader with a passion for the hospitality industry, excellent communication skills, and a commitment to delivering outstanding dining experiences, we invite you to apply for this integral role.
Job details
- Location: Milton, ON
- Salary: 21.00 hourly / 30 to 40 hours per week
- Terms of employment Permanent employment: Full time Day, Weekend, Overtime
- Start date: Starts as soon as possible
- Vacancies 2
- Verified
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Responsibilities:
- Support the General Manager in overseeing all aspects of restaurant operations to ensure smooth and efficient functioning.
- Assist in managing staff, including recruitment, training, scheduling, and performance evaluation.
- Foster a positive and collaborative work environment that encourages teamwork, respect, and professional growth.
- Supervise daily tasks of restaurant staff, including servers, hosts, bartenders, and kitchen personnel.
- Ensure high-quality customer service is consistently provided, addressing guest inquiries, feedback, and concerns promptly and professionally.
- Collaborate with the kitchen team to ensure timely food preparation, presentation, and delivery.
- Monitor inventory levels and assist with ordering supplies, ingredients, and equipment as needed.
- Assist with the implementation of menu changes, promotions, and special events to attract and retain customers.
- Uphold health and safety regulations, sanitation standards, and cleanliness throughout the restaurant.
- Handle cash handling procedures, including opening and closing registers and reconciling cash drawers.
- Oversee the training of staff on proper service procedures, menu knowledge, and company policies.
- Step in to resolve customer complaints or challenging situations to ensure a positive dining experience.
- Assist in financial management, including monitoring expenses, controlling costs, and contributing to budget planning.
- Collaborate with the management team to develop strategies for enhancing operational efficiency and guest satisfaction.
- Conduct regular meetings with staff to communicate expectations, provide updates, and gather feedback.
- Lead by example, demonstrating professionalism, integrity, and a strong work ethic.
- Stay informed about industry trends, competition, and customer preferences.
- Assist with administrative tasks such as scheduling, payroll, and reporting.
- Perform other duties as assigned by the General Manager or management team.
Qualifications:
- Previous experience in a supervisory or leadership role within the restaurant industry.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and decision-making skills.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Proficiency in handling customer inquiries, concerns, and feedback.
- Knowledge of restaurant operations, service standards, and best practices.
- Ability to multitask and thrive in a fast-paced, high-pressure environment.
- Familiarity with point-of-sale (POS) systems and technology.
- Leadership qualities including team motivation, conflict resolution, and staff development.
- Flexibility to work evenings, weekends, and holidays as needed.
- Food handling certification and alcohol service training may be required.
- Knowledge of local health and safety regulations.
Tasks
- Plan, organize, direct, control and evaluate daily operations
- Conduct performance reviews
- Organize and maintain inventory
- Monitor revenues and modify procedures and prices
- Ensure health and safety regulations are followed
- Negotiate arrangements with suppliers for food and other supplies
- Negotiate with clients for catering or use of facilities
- Participate in marketing plans and implementation
- Set staff work schedules and monitor staff performance
- Address customers’ complaints or concerns
- Provide customer service
- Recruit, train and supervise staff
- Prepare and submit progress and other reports
- Ensure food service and quality control
Supervision
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Physically demanding
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Team player
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2023-09-29
Here are some frequently asked questions to help you gain a better understanding of this Assistant manager, restaurant:
1: What does an Assistant Manager in a restaurant do?
An Assistant Manager in a restaurant supports the General Manager in overseeing daily operations, ensuring exceptional customer service, managing staff, and maintaining a positive dining experience.
2: What are the key responsibilities of an Assistant Manager?
Key responsibilities include:
- Assisting with staff scheduling, training, and performance evaluations.
- Managing inventory, ordering supplies, and monitoring food quality.
- Handling customer inquiries, feedback, and resolving any issues.
- Enforcing health and safety regulations and restaurant policies.
- Assisting with marketing initiatives and promotions.
- Monitoring budgets and financial performance.
- Collaborating with the kitchen and front-of-house teams.
- Ensuring the restaurant’s cleanliness and organization.
3: What skills are important for an Assistant Manager? Key skills include leadership, communication, problem-solving, time management, customer service, and adaptability.
4: Is restaurant experience necessary for this role? Yes, prior restaurant experience, ideally in a supervisory role, is generally required for Assistant Manager positions.
5: Can an Assistant Manager be involved in menu development? Yes, Assistant Managers may provide input on menu items, pricing, and specials based on customer feedback and industry trends.
6: Is conflict resolution a part of this role?
Absolutely, Assistant Managers often handle conflicts among staff members and customer complaints.
7: How can an Assistant Manager balance the demands of the kitchen and front-of-house?
Effective time management, delegation, and clear communication are crucial for balancing these responsibilities.
8: Can this role lead to becoming a General Manager?
Yes, many Assistant Managers advance to General Manager positions with experience and demonstrated leadership.
9: How does an Assistant Manager handle a busy shift?
By coordinating staff, managing customer flow, addressing issues promptly, and ensuring smooth operations.
10: Is customer interaction important in this role?
Definitely, Assistant Managers often interact with customers, ensuring they have a positive experience and addressing any concerns.
11: Is multitasking a necessary skill?
Yes, multitasking is essential when overseeing various aspects of restaurant operations simultaneously.